This policy (“Privacy Policy”) covers information we collect during our interactions with you and describes how we collect and use Personal Information about you (as defined below) via our website https://www.globetrotting.com.au/ (“Website”).
Our collection, use and storage of Personal Information is governed by the Privacy Act 1988 (Cth) as amended (“Privacy Act”) and other applicable privacy laws.
This Privacy Policy was last updated: 14 January 2025.
ABOUT US
We are Globetrotting Pty Ltd (ACN 112 415 175) (“Globetrotting”). Our principal place of business is at 401 Kureelpa Falls Road, Kureelpa QLD 4560. In this Privacy Policy, when we say “we”, “us”, and “our”, we mean Globetrotting. As an organisation we are committed to protecting your Personal Information.
By accessing, using and browsing our Website, riding holidays online booking services, including any associated services and functionalities, and social media pages (collectively, “Booking Services”) you consent to us collecting, using and disclosing Personal Information that you supply in accordance with this Privacy Policy. You do not have to provide your Personal Information. However, if you do not provide us with your Personal Information, we may not be able to provide you with the Booking Services.
PERSONAL INFORMATION
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not (“Personal Information”). In essence, it is any information that can be used to personally identify you.
If information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as Personal Information and will not be subject to this Privacy Policy.
APPLICATION OF POLICY
This Privacy Policy is designed to cover:
- what information we might collect about you;
- how we might use that information;
- where we store that information;
- who we might share that information with; and
- your rights in connection with that information.
INFORMATION WE COLLECT
We will collect Personal Information that is reasonably necessary to operate our business and provide Booking Services to you through our Website, or any other mode of interaction with us. We may also collect information to fulfil administrative functions associated with the Booking Services, for example billing and managing client relationships. The type of information that we collect will depend on the Booking Services we provide to you and the nature of your interactions with us.
The Personal Information that we typically collect and hold about you may include:
- your full name, postal and residential address, phone number, email address and any other contact details;
- identification information such passport, gender, age, weight, height, date and place of birth;
- medical information such as allergies, dietary requirements, pre-existing medical conditions or disabilities;
- information concerning your riding ability and experience;
- financial information such as payment information;
- travel details such as flight itineraries;
- your log in details (e.g., username and password) provided when you create a user account to receive the Booking Services; and
- details of your use of the Booking Services such as the date and time of your visit, your IP address, your social media handles, and any other information that you share with us concerning the Booking Services.
HOW WE COLLECT
We may collect your Personal Information directly from you during the course of our relationship with you, including via the Booking Services. We may collect Personal Information from you whenever you input such information into our Website for the purpose of inquiring or receiving the Booking Services. We may also collect cookies from your computer when you use our Website as reasonably necessary to customise your experience of our Website.
Additionally, we may collect your Personal Information when:
- responding to requests concerning the Booking Services, information and other general inquiries;
- you contact us by any means including email, social media, or our Website; and
- we are otherwise required or authorised by law.
Where reasonable and practicable we will only collect Personal Information directly from you. However, sometimes we may receive information about you from third parties and in cases like this we will take steps to make you aware of the information that was provided by a third party. Personal Information that we receive from third parties will be treated in accordance with this Privacy Policy.
We will only collect Personal Information from third parties if it is unreasonable or impracticable to collect this information directly from you or if we are otherwise permitted to do so.
PURPOSE OF COLLECTION
We collect Personal Information to provide you with the best Booking Services experience possible. We collect, hold, use and disclose your Personal Information in order to:
- operate, protect, improve and optimise our business and your Booking Services experience;
- provide the Booking Services you or the organisation you work for may have requested;
- obtain the services of third-party service providers as part of providing the Booking Services to you or the organisation you work for;
- send information on news, publications, blog and other content to you which we think may be of interest to you by post, email, or other means;
- perform accounting, billing and other administrative and operational functions;
- enable you to access and use our Booking Services; and
- comply with our legal obligations.
We otherwise collect, hold, use and disclose your Personal Information where we are required or authorised to do so by law or for any other purpose for which you give your consent.
DISCLOSURE
We may disclose Personal Information for the above purposes to:
- third parties involved in the provisions of Booking Services to you;
- third-party service providers to whom we outsource services including agents and contractors such as other travel booking agents and other third party providers such as transfer operators, accommodation providers and our Ride Partners;
- regulatory authorities, government agencies, and law enforcement agencies or as otherwise required or authorised by law; and
- others where you have expressly provided your consent for us to do so.
We may disclose Personal Information overseas when it is appropriate to do so to provide the Booking Services, including to third-party service providers. For example, we may disclose Personal Information to our service providers who assist us in operating our Website.
If we disclose your Personal Information outside Australia, we will take all reasonable steps to ensure that the overseas recipient will deal with the Personal Information for the purpose intended and in a way that is consistent with the Privacy Act. When we share such Personal Information, we take reasonable steps to ensure that third-party recipients have policies and controls in place that are at least as stringent as our own.
In defined circumstances, the European Union General Data Protection Regulation (“GDPR”) provides additional protection to individuals located in the European Union. The fact that you may be located in the European Union does not on its own entitle you to protection under the GDPR. Nonetheless, if we collect Personal Information from you by your use of the Booking Services, there may be certain additional rights and remedies available to you under the GDPR if your Personal Information is handled in a manner inconsistent with the law. If you have any questions or concerns on this, please contact us as set out below.
STORAGE AND SECURITY
We store most Personal Information in computer systems and databases operated by us or our external service providers. We take all commercially reasonable steps consistent with industry practice to protect your Personal Information by using established security standards and procedures.
To prevent the loss, misuse, unauthorised access, disclosure, alteration and destruction of your Personal Information, we have established physical, electronic and managerial security procedures appropriate to the risks represented and the nature of the Personal Information to be protected.
It is your responsibility to protect the security of your login information by using a strong password.
We will store your Personal Information for as long as needed to continue to provide the Booking Services to you or for as long as a subscription to our mailing list is active. We take reasonable steps to securely destroy or de-identify all Personal Information where it is no longer necessary to retain the information for the purposes for which it was requested or as required by law.
ACCESS AND CORRECTION
You may access Personal Information we hold about you in certain circumstances and correct inaccurate Personal Information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
For certain requests, we must first verify your identity before processing your request. We may request information about you to confirm your identity and we may require additional information to process the request. Once we receive the required information, we will review and determine whether we are able to fulfill the request.
MARKETING
By accessing, using and browsing our Website, you consent to the receipt of direct marketing material in relation to our business and Booking Services. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it were material of a type that you would reasonably expect to receive from us.
If you do not wish to receive promotional or marketing communications from us, you can opt-out by using the unsubscribe facility on the messages that we send you, or by contacting us as set out below.
COMPLAINTS
If you have a complaint concerning the way we maintain the privacy of your Personal Information, please contact us as set out below.
All complaints will be considered by our privacy officer, and we may seek further information from you to clarify your concerns.
If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
CHANGES TO POLICY
We may modify or amend this Privacy Policy from time to time and reflect this by updating our Website and the above revision date in this Privacy Policy. The amended Privacy Policy will apply from the revision date.
We encourage you to periodically review this Privacy Policy to be informed about how we are protecting your Personal Information.
CONTACTING US
If you have any questions or comments about our Privacy Policy, or if you wish to opt-out of any marketing that we direct to you, please feel free to contact us: info@globetrotting.com.au