I wanted to explain our terms and conditions particularly around our change policy, cancellations by you and what happens if there are changes made by our ride partners.

Just so you know where you stand in this current climate. We’re here to inform you, educate you but not persuade you.

We can’t make a decision for you, but we will wholeheartedly support your decision, what feels right for you at this time.

I feel like this video will not only help for those of you who are currently booked on a ride but also for those of you who are considering booking a ride. So that you have full understanding of your options.

Changes by you.
Under our existing terms and conditions, if you’re wanting to change your ride departure date you have up until 60 days from your ride departure date to change.

There is a $200 amendment fee if you’re wanting to change and that will be invoiced in the currency of your ride invoice.
So if you’re booked on a ride in Shell, Wyoming the change fee would be $200 US as the ride is invoiced in US dollars.

And you’ll be required to pay the difference if the ride price increases from one season to the next.

**Now there is a disclaimer here, based on Covid-19 we’ve managed to negotiate with our individual ride partners to be more flexible with the 60 day change policy. To give you more time to make an informed decision. Some of our ride partners have 21, 14 and 7 day change policies.

Laura and I have reached out to all of our current globetrotters who are booked on rides from now until February 2021 about the updated change policy for their individual ride. For some reason, if you haven’t heard from us via email or phone, please get in contact with us immediately. Even if you need clarification or have a question, don’t feel like you’re bothering us, we’re here to review all your options.

**It’s worth noting here that the $200 amendment fee is being wavered if there are government or flight restrictions in place prior to your departure.

**If you decide to postpone, all existing invoices will be moved to align with your new departure date.

We have nearly all of our 2021 departure dates from our ride partners so you’re free to move your booking across when you feel ready.

What if my ride is postponed by the ride partner?
There will be NO amendment fee or loss of payment – we promise you that. Instead you’ll be issued a ride credit that can be moved to a departure date with the same ride supplier of your choosing next season.
And if you don’t feel comfortable travelling in 2021, we’ll extend your ride credit on a case-by-case basis.

Why a ride credit and not a refund?
Thank you for your grace and understanding that we can only issue ride credits and not refunds during this difficult time.
We’re ambassadors for you and our ride partners {who are more-often than not family owned and run}. Remember our ride partners have fixed costs regardless of the pandemic facing our world.
They have horses to feed, staff to pay.
If you want us, Globetrotting, and our ride partners to weather this storm, please be kind, calm and understanding of our terms and conditions. We believe a ride credit is fair for everyone involved.
We’re not heartless people, we’re not a big, money-grabbing travel business, we’re just a tiny, family business trying to do the best we can out of a shitty, 1 in a 100 year situation.

We promise you that your ride deposits are safe and secure and all invoices will be moved to next year in alignment with your payment plan.

Can I pause my current invoices?
YEs of course, If you’re under financial stress or you’re unsure whether you’ll be going on your ride due to government or flight restrictions we’re happy to pause existing invoices until you make a decision or the decision is made for you.
Please contact us if you would like to take advantage of this.

What if I were to book a ride in 2021 and there are still flight and government restrictions in place?
You’ll be able to change with no penalty.
Your ride deposit will be moved to another departure date.
No questions asked.

We have implemented a 10 x 10 payment plan – so you can secure your ride with a 10% deposit and pay it off over 12 to 18 months – at your choosing.
We’re doing everything in our power to work with you on this Globetrotters.
For those who are booked on existing rides and for those who are keen to ride with us next year.

Is it worth getting travel insurance still?
Yes absolutely.
I know it’s been a complete let down that travel insurance is unavailable for pandemics.
BUT travel insurance is still compulsory with all of our ride bookings. And it will still cover you for other travel related events beyond your control.
So I urge you to still get travel insurance if you’re looking to book a ride or re-book a ride.
Even though it doesn’t cover for an epidemic it will cover you if you can’t go due to medical, if you injure yourself on the ride and any expenses related to travel.

I hope that helps shine some light on our change policies.

Thanks again beautiful Globetrotters, you’re the most amazing community to work with.
And we can’t WAIT to welcome you on your much-anticipated rides in the future.

To view our comprehensive terms and conditions click here.